Global Reach and Seamless Connections

We offer seamless logistics connectivity across the globe, no matter where you are

netherlands map
Netherlands

Despite its compact size, the Netherlands boasts a powerful e-commerce market valued at over $36 billion in 2022. This densely populated nation (17.5 million) leverages its strategic location and advanced infrastructure to serve as a key center for European trade. With a strong consumer base and a preference for online shopping, the Netherlands presents a lucrative opportunity for businesses looking to expand into Europe. Situated near major European markets and boasting Europe’s largest port (Rotterdam), the Netherlands offers efficient logistics networks for cross-border e-commerce. Meest China, a leading logistics provider, offers seamless and cost-effective solutions for businesses aiming to tap into the Dutch e-commerce market. With our expertise in China-Netherlands trade and extensive international network, we ensure efficient delivery of your products to Dutch customers, meeting their expectations for speed, cost, and convenience. Partner with Meest China and unlock the full potential of e-commerce in the Netherlands.

  • PUDO
Delivery Advantages
Pick up Service
Free pick up at the door from 5-30KG around all of China
Sensitive and dangerous goods can be shipped
Safety-compliant and well-packed lithium batteries and electronics may be transported
Customs formalities in China
Export documentation preparation for clients in China
Regular flights
Regular flights allow us to satisfy clients' needs
Import One-Stop Shop (IOSS)
Meest China has its own IOSS in EU
Multiple destinations
Meest China covers 22 EU countries, and we are constantly working on opening new routes
PUDO points network
The company has more than 150,000 PUDO points across Europe
Precision Tracking
Online tracking system
Netherlands Delivery Policy
General goods
  • Not compatible with liquids, batteries, cosmetics, food, electronics
  • Clothes and shoes
  • Bags and wallets
  • Toys without batteries
  • Musical instruments without batteries
  • Auto, motorcycle, and bicycle spare parts
  • Household and kitchen appliances from the network
Sensitive goods
  • Power banks in a plastic case or without
  • Charging stations
  • Goods that require special marking, packaging, and conditions of transportation
  • Electronics (with built-in batteries/accumulators)
  • Chargers for mobile phones, laptops, and other electronics
  • LED sneakers
  • Cosmetics and liquids (in a metal or plastic container of less than 3 liters)
Dangerous goods
  • Batteries – Alkaline
  • Nickel Metal Hydride (NiMH)
  • Lithium-ion
Claim standards
For the package whose payment is confirmed, our company will return the collected freight + declared value:
  • for packages within 2kg, the maximum value of the goods is 200 RMB;
  • for packages within 2.001-30kg, the maximum compensation for the value of the goods is 600 RMB.
Weight and dimensions limit
  • The weight of your parcel must be up to 20 KG (weight 0,1kg rounded up in units of 1 gr).
  • The size of your parcel must be no less than 9*14cm.
  • The longest side must not exceed 60cm.
  • The sum of the three sides must be not more than 90cm.
Please note!
Some items which are identified as “dangerous goods” may be sent via the international postal network under very strict conditions.
Businesses shipping goods worldwide will have to obtain prior consent, provide the proper documentation, and ensure proper packaging.
As this varies per country and destination, we cannot provide you an overview online.
FAQ
Frequently Asked Questions

How can we help you? This page provides help with the most common questions and answers about shipping and destination countries. Search for answers below

If you have a question that you can’t find the answer, please contact our customer support team
What kind of international delivery from China to Ukraine do you provide?

Meest China can provide 2 kinds of international delivery:
— AIR delivery
— SEA delivery

What kind of business do you provide services for Ukraine?

Meest China can provide services for B2C (E-commerce Cross-border) and B2B businesses.

How often do you send consolidations from China to Ukraine?

Meest China sends regular consolidations 5 working days per week (AIR delivery) and regular consolidations twice per week (SEA delivery)

What is the tax-free limit in Ukraine?

Up to 150 EUR per person per shipment

What will be, if the tax-free limit is over for Ukraine?

The recipient has to pay tax duties according to the law. Duties regulations of personal import only:

  • Parcel FOB value in $
  • Up to 150 EUR
  • Above 150 EUR
  • Duties Regulation
  • No Duties
  • 20% VAT & 12% Customs Taxes from CIF value
Where can I track my parcel and see the status of delivery to Ukraine?

Information on the status of postal items can be tracked on our website
Meest China is also integrated with the 17Track Information System.

Where is the place of Customs Clearance provided for Ukraine?

Meest China provides Customs Clearance services in IMPC (Lviv) for postal delivery.

What kind of parcels are possible for delivery to Ukraine?

All parcels for physical persons as a B2C e-commerce are possible for delivery (excepting of forbidden goods). All parcels up to 150 EUR and they can be classified as for private usage can be delivered. All parcels that are identified for the recipient with personal data (Name, Address, Contact details, description of the goods, confirmation of the cost of the goods) can be delivered.

What kind of last-mile service delivery do you provide in Ukraine?

Meest China provides Door-to-door and PUDO delivery.

When the parcels cannot be delivered to Ukraine?

A list of exceptions applies for barcoded items:

  • if the barcode is unscannable or absent;
  • if the external package is damaged;
  • if the address label is unreadable;
  • if there are weight differences (item level weight check is made if receptacle has a weight difference);
  • if parcels contain forbidden or dangerous goods;
  • if labels are marked incorrectly
  • in the case of mixed bags (not agreed with Meest)

All exceptions will be communicated within 24 hours by shipments after occurrence. Pictures to prove the situation will be provided. The solution shall be found in consultation by both parties.

What happens if the parcel is not delivered to Ukraine?

All returns will be sent and processed in Lviv HUB of MEEST in Ukraine.

By the default process, the Customer will be informed within 30 days and provided with TRACKED items with a returns list.
The deadline for the Customer to decide the returns is 4 weeks from when MEEST informed the Customer, after this the goods will be automatically utilized.

If the Customer does not agree with the default process of the returns, it should contact the MEEST account manager for further information about other returns handling solutions.

Is it possible to make the return of parcels?

Undelivered parcels can be returned at the request of the Sender.

Meest China reports and sends the list of parcels to the Sender. The Sender is obliged to confirm which service it prefers: return or destroy of undelivered parcels.

Parcels may be to the return address in the following events:

  • upon expiration of the retention period;
  • upon the Sender’s written request;
  • due to the Addressee’s non-availability;
  • upon the Addressee’s written refusal;
  • due to Addressee’s death;
  • due to an incorrect address.
What is SLA and delivery time after Customs Clearance in IMPC?

Standard delivery time after Customs Clearance is 3—5 days (depending on region in the country and customs clearance procedure). Meest provides the standard SLA of 92% in 5 working days to stop-clock delivery. Stop-clock determines as status of Delivery to the Recipient and delivery to the pick-up point (Depot, lockers, parcel shops).

Where do you pick up all parcels to deliver to Ukraine?

Meest China has its own Sorting Center and warehouse in China.

Where I can ask questions and have support for any information?

Meest China has a Customer Service department in China. You can contact free to your manager or Customer Service and receive any detailed information.

Contact details:

  • Phone number 020-31105524
  • WeChat ID: meestchina1
What is the price for delivery from China to Ukraine?

You can receive delivery tariffs from your manager or contact us if you do not have a personal manager yet.

What is forbidden to deliver to Ukraine?

Please check the list of forbidden goods here

What is the tax-free limit to Moldova?

Up to 150 EUR per person per shipment per day.

What will be, if the tax-free limit is over?

The recipient has to pay a tax of 30% over the tax-free limit cost of goods.

What is forbidden to deliver to Moldova?

Please check the list of forbidden goods here

What is the list of green areas where Meest China delivers to in Ukraine due to military action?

Meest China delivers from China to Ukraine and covers most of the country including 22 regions and even areas that are located close to the front lines. A detailed map of the green and red zones can be found at the following link.

Where is the place in Moldova of Customs Clearance provided?

Meest China provides Customs Clearance services in Chișinău International Airport (KIV) airport.

What is the service time in KIV?

Shipments will be processed according to the agreed time interval. For more details, you can ask your manager or contact our customer support team.

What kind of parcels are possible for delivery to Moldova?

All parcels for physical persons as a B2C e-commerce are possible for delivery (excepting of forbidden goods). All parcels up to 150 EUR that can be classified as private usage can be delivered. All parcels that are identified for the recipient with personal data (Name, Address, Contact details, description of the goods, confirmation of the cost of the goods) can be delivered.

What kind of last-mile delivery do you provide in Moldova?

Meest China provides PUDO delivery.

When the parcels cannot be delivered to Moldova?

A list of exceptions applies for barcoded items:

  • if the barcode is unscannable or absent;
  • if the external package is damaged;
  • if the address label is unreadable;
  • if there are weight differences (item level weight check is made if receptacle has a weight difference);
  • if parcels contain forbidden or dangerous goods;
  • if labels are marked incorrectly
  • in the case of mixed bags (not agreed with MEEST)
    All exceptions will be communicated within 24 hours by shipments after occurrence. Pictures to prove the situation will be provided. The solution shall be found in consultation by both parties.
Where can I track my parcel and see the status of delivery to Moldova?

Information on the status of postal items can be tracked on our website
Meest China is also integrated with the 17Track Information System.

What happens if the parcel is not delivered in Moldova?

By the default process, Customers will be informed within 30 days and provided a Registered items/Prime returns list.
Items with special recycle bin sin shall be destroyed.

What is the SLA and delivery time after Customs Clearance in Moldova?

Standard delivery time after Customs Clearance is 12—15 days (depending on the city in the country of destination).

Where do you pick up all parcels to deliver to Moldova?

Meest China has its own Sorting Center and warehouse in China. We also can provide free pick up for goods from 5-30 kg around China

Where I can ask questions and have support for any information about Moldova?

Meest China has a Customer Service department in China. You can contact free to your manager or Customer Service and receive any detailed information.

What is the price for delivery from China to Moldova?

You can receive delivery tariffs from your manager or by contacting us.

What kind of services do you provide for Uzbekistan?

Meest China can provide services for B2C (E-commerce Cross-border) and B2B businesses.

What is the tax-free limit in Uzbekistan?

Up to 1000 USD per person per 1 quarter is summed.

What will be, if the tax-free limit to Uzbekistan is over?

The recipient has to pay a tax of 30% over the tax-free limit cost of goods.
Parcel FOB value in $: Up to 1000 USD per quarter Duties Regulation: No Duties
Parcel FOB value in $: Above 1000 USD per quarter Duties Regulation: 30% Customs Taxes from CIF value

What is forbidden to deliver to Uzbekistan?

Please check the list of forbidden goods here

Where is the place of Customs Clearance provided in Uzbekistan?

Meest China provides Customs Clearance services in TAS (Tashkent) airport.

What is the service time in TAS?

Shipments will be processed according to the agreed time interval.
The Customs Clearance procedure for parcels up to 1000 USD per person per quarter is 1—2 business days. Parcels above 1000 USD have individual procedures for each recipient

What kind of parcels are possible for delivery to Uzbekistan?

All parcels for physical persons as a B2C e-commerce are possible for delivery (excepting of forbidden goods). All parcels up to 1000 USD and they can be classified as for private usage can be delivered. All parcels that are identified for the recipient with personal data (Name, Address, Contact details, description of the goods, confirmation of the cost of the goods) can be delivered.

What kind of last-mile delivery do you provide in Uzbekistan?

Meest China provides Door-to-door delivery and PUDO delivery.

When the parcels cannot be delivered to Uzbekistan?

A list of exceptions applies for barcoded items:

  • if the barcode is unscannable or absent;
  • if the external package is damaged;
  • if the address label is unreadable;
  • if there are weight differences (item level weight check is made if receptacle has a weight difference);
  • if parcels contain forbidden or dangerous goods;
  • if labels are marked incorrectly
  • in the case of mixed bags (not agreed with MEEST)
    All exceptions will be communicated within 24 hours by shipments after occurrence. Pictures to prove the situation will be provided. The solution shall be found in consultation by both parties.
Where can I track my parcel and see the status of delivery to Uzbekistan?

Information on the status of postal items can be tracked on our website
Meest China is also integrated with the 17Track Information System.

Do I need to provide passport data when clearing parcels to Uzbekistan?

For parcels that have been sent by air delivery, passport data is required. This is the series and passport number for customs clearance of parcels.
For shipments by truck, passport data is not required.

What is the SLA and delivery time after Customs Clearance in TAS?

Standard delivery time after Customs Clearance is 3—5 days (depending on region in the country and customs clearance procedure).

Where do you pick up all parcels to deliver to Uzbekistan?

Meest China has its own Sorting Center and warehouse in China. We can also provide free pick up for goods from 5-30 kg around China.

Where I can ask questions and have support for any information about Uzbekistan?

Meest China has a Customer Service department in China. You can contact free to your manager or Customer Service and receive any detailed information.

What is the price for delivery from China to Uzbekistan?

You can receive delivery tariffs from your manager or by contacting us.

What are the conditions for customs clearance and taxes for import goods in the EU?

From 1 July 2021, some amendments to Directive 2006/112/EC (the VAT Directive) will start affecting the VAT rules applicable to cross-border business-to-consumer (B2C) e-commerce activities. All goods imported to the EU will be subject to VAT. The Import One-Stop Shop (IOSS) was created to facilitate and simplify the declaration and payment of VAT for distance sales of imported goods with a value not exceeding EUR 150.

What is forbidden to deliver to Europe?

Please check the list of forbidden goods here

Where is the place of Customs Clearance in the EU?

Meest China provides Customs Clearance services in Amsterdam (AMS) airport.

What is the service time in AMS?

Shipments will be processed according to the agreed time interval. National holidays of the Netherlands and weekends shall be excluded

What kind of parcels are possible for delivery to Europe?

All parcels for physical persons as a B2C e-commerce are possible for delivery (excepting of forbidden goods). All parcels up to 22 EUR that can be classified as private usage can be delivered. All parcels that are identified for the recipient with personal data (Name, Address, Contact details, description of the goods, confirmation of the cost of the goods) can be delivered.

What kind of last-mile delivery do you provide in European Countries?

Meest China provides PUDO delivery.

When the parcels cannot be delivered to Europe?

A list of exceptions applies for barcoded items:

  • if the barcode is unscannable or absent;
  • if the external package is damaged;
  • if the address label is unreadable;
  • if there are weight differences (item level weight check is made if receptacle has a weight difference);
  • if parcels contain forbidden or dangerous goods;
  • if labels are marked incorrectly
  • in the case of mixed bags (not agreed with MEEST)
    All exceptions will be communicated within 24 hours by shipments after occurrence. Pictures to prove the situation will be provided. The solution shall be found in consultation by both parties.
Where can I track my parcel and see the status of delivery to EU countries?

Information on the status of postal items can be tracked on our website
Meest China is also integrated with the 17Track Information System.

What happens if the parcel is not delivered to EU countries?

By the default process, the Customer will be informed within 30 days and provided with TRACKED items with a returns list.
The deadline for the Customer to decide the returns is 4 weeks from when MEEST informed the Customer, after this the goods will be automatically destroyed.
If the Customer does not agree with the default process of the returns, it should contact the MEEST account manager for further information about other returns handling solutions.

Is it possible to re-delivery parcels in EU countries?

Yes, there is parcel redelivery with a special rate. For more details, you can contact our China support team.

What is the SLA and delivery time after Customs Clearance in AMS?

Standard delivery time after Customs Clearance is 8—10 days (depending on the country of destination).

Where do you pick up all parcels to deliver to Europe?

Meest China has its own Sorting Center and warehouse in China. We can provide free pick-up services for parcels from 5-30 kg all around China

Where I can ask questions and have support for any information regarding EU countries?

Meest China has a Customer Service department in China. You can contact free to your manager or Customer Service and receive any detailed information.

What is the price for delivery from China to Europe?

You can receive delivery tariffs from your manager or by contacting Meest China

Which countries in Europe do you deliver now?

Please check the list of countries for delivery in Europe here. We are continuing to open our network of last-mile services. All new countries update permanently.

What is the tax-free limit to Mexico?

Up to 50 USD per person per shipment

What will be, if the tax-free limit to Mexico is over?

The recipient has to pay tax duties according to the law. Duties regulations of personal import only:
Parcel FOB value in $: Up to 50 Duties Regulation: No Duties
Parcel FOB value in $: From 50 to 1000 Duties Regulation: 19% VAT from CIF value
Parcel FOB value in $: Above 1000 Duties Regulation: 19% VAT & Taxes (if applicable) from CIF value
19% VAT from CIF value
19% VAT & Taxes (if applicable) from CIF value

What is forbidden to deliver to Mexico?

Please check the list of forbidden goods here

Where is the place of Customs Clearance provided in Mexico?

Meest China provides Customs Clearance services in Mexico airport.

What kind of parcels are possible for delivery to Mexico?

All parcels for physical persons as a B2C e-commerce are possible for delivery (excepting of forbidden goods). All parcels up to 50 USD and they can be classified as for private usage can be delivered. All parcels that are identified for the recipient with personal data (Name, Address, Contact details, description of the goods, confirmation of the cost of the goods) can be delivered.

When the parcels cannot be delivered to Mexico?

A list of exceptions applies for barcoded items:

  • if the barcode is unscannable or absent;
  • if the external package is damaged;
  • if the address label is unreadable;
  • if there are weight differences (item level weight check is made if receptacle has a weight difference);
  • if parcels contain forbidden or dangerous goods;
  • if labels are marked incorrectly
  • in the case of mixed bags (not agreed with MEEST)

All exceptions will be communicated within 24 hours by shipments after occurrence. Pictures to prove the situation will be provided. The solution shall be found in consultation by both parties.

Where can I track my parcel and see the status of delivery to Mexico?

Information on the status of postal items can be tracked on our website
Meest China is also integrated with the 17Track Information System.

What happens if the parcel is not delivered to Mexico?

All returns will be sent and processed in the HUB of Meest in Mexico.
By the default process, the Customer will be informed within 30 days and provided with TRACKED items with a returns list.
The deadline for the Customer to decide on the returns is 4 weeks from when Meest informed the Customer, after this the goods will be automatically destroyed.
If the Customer does not agree with the default process of the returns, it should contact the Meest account manager for further information about other returns handling solutions.

What is the SLA and delivery time after Customs Clearance in CMN?

Standard delivery time after Customs Clearance is 8-10 days (depending on region in the country and customs clearance procedure).

Where do you pick-up all parcels to deliver to Mexico?

Meest China has its own Sorting Center and warehouse in China. We can also provide free pick-up around China for goods from 5-30 kg

Where I can ask questions and have support for any information about Mexico?

Meest China has a Customer Service department in China. You can contact free to your manager or Customer Service and receive any detailed information.

What is the price for delivery from China to Mexico?

You can receive delivery tariffs from your manager or by contacting Meest China

What is the tax-free limit in Chile?

According to government regulation and legislation, the maximum tax-free threshold per parcel is 40 USD.
In this case, no VAT and Duties need to be paid.
In case governmental authorities request to pay taxes, Meest China will inform clients about such cases.

What will be if the tax-free limit in Chile is over?

If the maximum tax-free threshold per parcel exceeds 40 USD under DDP conditions, clients will be subject to pay all VAT and DUTIES payments.

What documents does customs clearance required to release parcels in Chile?

To make customs clearance and release parcels for further distribution process under government legislation NO additional documents are required.

Where is the place of Customs Clearance provided in Chile?

Meest China provides Customs Clearance services at Santiago de Chile Airport (SCL).

What kind of parcels are possible for delivery to Chile?

All parcels for physical persons as a B2C e-commerce are possible for delivery (excepting of forbidden goods). All parcels up to tax-free limitation (see the question “What is the Duties free limit in Сhile ”) Classified ads for private usage can be delivered. All parcels that are identified for the recipient with personal data (Name, Address, Contact details, description of the goods, confirmation of the cost of the goods) can be delivered.

When the parcels cannot be delivered to Chile?

A list of exceptions applies for barcoded items:

  • if the barcode is unscannable or absent;
  • if the external package is damaged;
  • if the address label is unreadable;
  • if there are weight differences (item level weight check is made if receptacle has a weight difference);
  • if parcels contain forbidden or dangerous goods;
  • if labels are marked incorrectly
  • in the case of mixed bags (not agreed with MEEST)

All exceptions will be communicated within 24 hours by shipments after occurrence. Pictures to prove the situation will be provided. The solution shall be found in consultation by both parties.
Warning!
If the description of the goods DOES NOT correspond to the content of the parcel, if there are declaration issues from customs agents or shipment contains Prohibited items, the customs control has the right to immediately assign the status of “To destruction” without any litigation or reasons.
Meest will notify by Phone Call or SMS of such extreme circumstances.
Goods from abroad are liable to be confiscated if the sender has divided them up into two or more international
postal items to avoid payment of all or part of the charges due for their importation or take improper advantage of
The Regime de Tributação Simplificada – RTS (simplified rate system).

Where can I track my parcel and see the status of delivery to Chile?

Information on the status of postal items can be tracked on our website
Meest China is also integrated with the 17Track Information System.

What happens if the parcel is not delivered to Chile?

All returns will be sent and processed in the HUB of MEEST in Santiago de Chile Airport (SCL).
By the default process, the Customer will be informed within 30 days and provided with a TRACKED items list.
Meest China will automatically destroy all parcels after the expiration of the free storage period.
If the Customer does not agree with the default process of the destroy, it should contact the MEEST account manager for further information about other returns handling solutions.

Is it possible to make the return of parcels in Chile?

Undelivered parcels can be returned at the request of the Sender. Meest China reports and sends the list of parcels to the Sender. The Sender is obliged to confirm which service it prefers: return or destroy of undelivered parcels. Parcels may be to the return address in the following events:

  • upon expiration of the retention period;
  • upon the Sender’s written request;
  • due to the Addressee’s non-availability;
  • upon the Addressee’s written refusal;
  • due to Addressee’s death;
  • due to an incorrect address.
What is SLA and delivery time after Customs Clearance in CMN?

The standard delivery term after Customs Clearance depends on the quality and accuracy of the information on the parcel.
Meest China covers all of Chili.
Standard delivery terms all around Chile are 3-9 days.
For remote areas (remote villages and towns) is 7-15 days.

Where do you pick-up all parcels to deliver to Chile?

Meest China has its own Sorting Center and warehouse in China. Address: 105, Huajia Pilot Industrial Park, No. 45, Zhong’s Road, ZhongCun town, PanYu district, Guangzhou. We can also provide free pick-up service around China fro goods from 5-30 kg

Where I can ask questions and have support for any information about Chile?

Meest China has a Customer Service department in China. You can contact free to your manager or Customer Service and receive any detailed information.

What is the price for delivery from China to Chile?

You can receive delivery tariffs from your manager or by contacting Meest China

What is the tax-free limit in Kazakhstan?

The maximum tax-free threshold per person is 1000 EUR.

What will be, if the tax-free limit to Kazakhstan is over?

If the maximum duty-free threshold is 1000 EURO under DDU conditions, the final recipient of the parcel will be subject to 12% of Duty from the total value of the parcel.

What documents does customs clearance require to release parcels in Kazakhstan?

According to the government regulation of Kazakhstan NO additional documents need to be provided for the customs clearance process.

What is forbidden to deliver to Kazakhstan?

Please check the list of forbidden goods here

What is forbidden to deliver to Chile?

Please check the list of forbidden goods here

Where is the place of Customs Clearance provided in Kazakhstan?

Meest China provides Customs Clearance services in Almaty airport.

What kind of parcels are possible for delivery to Kazakhstan?

All parcels for physical persons as a B2C e-commerce are possible for delivery (excepting of forbidden goods). All parcels up to tax-free limitation (see question What is the Duties free limit in Kazakhstan) Classified ads for private usage can be delivered. All parcels that are identified for the recipient with personal data (Name, Address, Contact details, description of the goods, confirmation of the cost of the goods) can be delivered.

When the parcels cannot be delivered to Kazakhstan?

A list of exceptions applies for barcoded items:

  • if the barcode is unscannable or absent;
  • if the external package is damaged;
  • if the address label is unreadable;
  • if there are weight differences (item level weight check is made if receptacle has a weight difference);
  • if parcels contain forbidden or dangerous goods;
  • if labels are marked incorrectly
  • in the case of mixed bags (not agreed with MEEST)
    Warning!
    If the description of the goods DOES NOT correspond to the content of the parcel, if there are declaration issues from customs agents or shipment contains Prohibited items, the customs control has the right to immediately assign the status of “To destruction” without any litigation or reasons.
    Meest will notify by Phone Call or SMS of such extreme circumstances.”
    All exceptions will be communicated within 24 hours by shipments after occurrence. Pictures to prove the situation will be provided. The solution shall be found in consultation by both parties.
Where can I track my parcel and see the status of delivery to Kazakhstan?

Information on the status of postal items can be tracked on our website
Meest China is also integrated with the 17Track Information System.

What happens if the parcel is not delivered to Kazakhstan?

All returns will be sent and processed in the HUB of MEEST in Almaty.
By the default process, the Customer will be informed within 30 days and provided with TRACKED items with a returns list.
If the Customer does not agree with the default process of the returns, it should contact the MEEST account manager for further information about other returns handling solutions.
Undelivered parcels can be destroyed at the request of the Sender. Meest China reports and sends the list of parcels to the Sender.

Is it possible to make the return of parcels in Kazakhstan?

In Kazakhstan, Meest China can offer a destruction service for undelivered parcels.

What is the SLA and delivery time after Customs Clearance in Kazakhstan?

The standard delivery term after Customs Clearance depends on the region and response of the final recipient to provide personal identification documents.
Meest China covers the territory of Kazakhstan and delivers 97% of all parcels during 3-5 days to PUDO locations depending on the remoteness of the region.

Where do you pick-up all parcels to deliver to Kazakhstan?

Meest China has its own Sorting Center and warehouse in China. Address: 105, Huajia Pilot Industrial Park, No. 45, Zhong’s Road, ZhongCun town, Panyu District, Guangzhou. We can also provide free pick-up service around China for goods from 5-30 kg

Where I can ask questions and have support for any information about Kazakhstan?

Meest China has a Customer Service department in China. You can contact free to your manager or Customer Service and receive any detailed information.

What is the price for delivery from China to Kazakhstan?

You can receive delivery tariffs from your manager or by contacting Meest China

What should I do if my parcel has been stopped by customs in Ukraine?

First of all, don’t worry. Prepare financial documents, invoices, screenshots of the order, etc. indicating the name and value of the goods in the parcel.
A document confirming the value is an invoice or order from an online shop, a bank statement stamped and signed by the cashier, and/or a link to the goods.
Upload documents to your web account for delayed parcels, a link to which will be sent in an SMS message to the specified mobile phone number of the parcel recipient.
Contact telephone numbers of Customs/Customs clearance agents:
050-433-50-70
067-433-50-70
E-mail – customs@rosan.com.ua
The working hours of the Customs Service – are 8:00 to 17:00 from Monday to Friday.
Information and documents that cannot be verified will not be taken into account by Customs.

What is the timeframe for holding a parcel at customs in Ukraine in case of delay?

On average, it takes about 14 days from the time a parcel arrives at IMPO and is sent out of customs.
First, a report is drawn up at customs, listing the contents of the parcel. This procedure takes from 7 to 10 working days. After the act has already been drawn up, the recipient of the parcel is sent an SMS message to the specified mobile phone number with a link to the personal Web account of delayed parcels, where documents must be sent for consideration by the customs service of Ukraine.
Unfortunately, Meest China does not influence the time a parcel stays at customs or the speed of checking the contents of parcels and documents. Decisions are made in the order in which parcels are delayed!

How does Customs in Ukraine calculate the payments?

If the customer cannot confirm the value of the parcel, the customs inspectors determine the value themselves.
Customs takes prices from its database or the prices of the sending country for similar goods.

What should be done if the value of the parcel exceeds the customs limit of 150€ in Ukraine?

If a parcel contains several items with a value exceeding 150€, the best solution is to divide these items into several parcels and send the parcels in such a time interval that they arrive at customs on different days of the week.
If the value of the shipment exceeds the equivalent of 150€, you will have to pay 20% VAT. In addition, such parcels will be subject to a 10% duty on the amount exceeding the equivalent of 150€.
Examples of calculation of customs from 3 May 2022:
Value of goods 200€
Duty: (200 – 150) x 10% = 5€
VAT (200 – 150 + 5€) x 20% = 11€
Customs duties: 16€

What is the procedure for registering parcels over 150€ in Ukraine, and what should the recipient do?

The parcel arrives at the IMPO in Lviv, the customs office delays it, and you receive sms-notifications;
Within 3 working days, a message will be sent to the recipient’s mobile phone number with a list of documents to be submitted to customs;
Within 7-10 working days, customs will make an inventory of the parcel’s contents. After that, the documents submitted by the recipient will be reviewed. Next, the recipient will receive an SMS notification with the decision of customs on the amount of duty and details for payment;
After payment, the customs will deliver the parcel to Ukraine within 2-4 working days.
We urge you to register all shipments responsibly – with an understanding of all customs clearance processes and deadlines.

How to avoid any problems at customs in Ukraine?

Indicate the category and name of the item exactly as it appears in the parcel’s contents
Indicate the actual danger status of the item – simple, containing liquids and batteries. Record whether the parcel contains goods of well-known brands.
Indicate the real value of the goods and the quantity. Customs has the right to stop the parcel to clarify the value according to the invoice.

What are the main reasons why parcels are detained by Customs in Ukraine?

The value of the goods in the parcel exceeds 150€;
Control of goods subject to intellectual property verification;
Checking the declared value of the goods in the parcel and the presence of dangerous goods. International parcels are scanned for specific and dangerous goods before being dispatched from a Chinese airport. If your parcel is deemed dangerous by airport security, the shipment is returned to the warehouse for re-styling and sent out of China on the next flight. Airport security does not comment on their return decision. Please specify the type of goods correctly when registering your parcel in your account;
Suspicion of evasion of customs duties when transporting a large number of goods in one parcel.

What is the classification into which goods are categorized?

Simple goods:

  • Contains no liquids, batteries, no cosmetics, food, electronics
  • Clothing and footwear
  • Bags and purses
  • Toys without batteries
  • Musical instruments without batteries
  • Auto, motorbike, bicycle parts
  • Mains powered household and kitchen appliances
    Specific goods:
  • Power banks with or without plastic case
  • Charging stations
  • Goods requiring special labeling, packaging, and transport conditions
  • Foodstuffs, tea (not more than 10kg in a parcel)
  • Dietary supplements, vitamins, fish oil (not more than 3 packs in a parcel)
  • Electronics (with built-in batteries/batteries)
  • Chargers for mobile phones, laptops, and other electronics
  • LED trainers
  • Cosmetics and liquids (in metal or plastic containers less than 3 liters)
  • Cosmetics, mascara, powder, lipstick, perfume
  • Gel varnishes
    Dangerous goods:
  • Lithium and LI-Ion, alkaline, Ni-Cd, NI-Mh batteries and cells with labeling and only in individual packaging from the manufacturer.
  • Gyroscooters, electric scooters
  • Aerosol paints
    Forbidden goods:
  • Monocles, binoculars, optical instruments, and their imitations
  • Knives, camping kits, and camping kits
  • All types of lighters with or without petrol, gas lighters and other products with gas, electric lighters, matches, torches, burners, burner tips
  • All types of electronic cigarettes and their accessories, flavorings, and refills.
  • Powders, loose substances, and liquids of unknown origin
  • Medicines and pharmacological preparations, medicines with narcotic effects (anesthetics, painkillers)
HS-Codes

HS Code customs code query website:
(fill in valid but not expired)
Pure electric products (dangerous goods): please select – dangerous goods
Other products (general goods/sensitive goods): please choose – sensitive goods/general goods

How does customs clearance work in Azerbaijan?

According to the government regulation of Azerbaijan, one recipient has the right to import goods up to 300 USD per month per person. Besides, the passport data of the finale recipient must be submitted to customs authorities in Azerbaijan. Meest China solves this problem by collecting passport dates from the finale recipient.

What if my total value of the parcel to Azerbaijan exceeds 300 USD?

Meest China will send SMS/Messenger notifications with a special link to pay VAT and Duties and call the final recipient to remind them about such cases.
The formula for tax calculation is 36% of the total value of the parcel + 15 USD fee, ONLY if the parcel exceeds the Duty-Free Threshold.

How many attempts of delivery does Meest China provide in Azerbaijan?

Meest China offers a unique solution that aims for a high success rate of delivery with minimal attempts. We strive to deliver your package on the first try and communicate directly with the recipient to arrange a convenient delivery date.

What is forbidden to deliver to Azerbaijan?

Please check the list of forbidden goods here

Register for free and create your order.
Support
Chat Chat Top