What is the Duties free limit in Chile?

According to the goverment regulation and legislation maximum duty-free threshold per parcel is 40 USD.
In this case no VAT and Duties need to be payed.
In case if govermental authorities request to pay taxes Meest China will informs client about such cases.

What will be if the Duties free limit is over?

If maximum duty-free threshold per parcel exceed 40 USD under DDP conditions, client will be subject to pay all VAT and DUTIES payments.

What documents does customs clearence requred to release parcels?

To make customs clearance and release parcels for further distribution process under goverment legislation NO additional documents required.

What is forbideen to delivery to Chile?

• Ammunition
• Animals
• Antiques and Art
• Beverages/Alcohol
• Cigars/Tobacco
• Counterfeit Products
• Fertilizer
• Fine Jewellery/ Gold Silver Platinum
• Foods – perishable
• Ivory
• Medical equipment
• Medicines
• Plants
• Poisons
• Pornography
• Precious and Semi-precious stones
• Seeds
• Skins
• Used goods
• Weapons
• Food – non-perishable
• Medicines and Dietary Supplements
• Binoculars
Meest China cannot accept for delivery parcels that contained Pure batteries. Sensitive and General goods are acceptable for
Books, newspapers, and periodicals are cleared free of duty.

Where is the place of Customs Clearance providing?

Meest China provides Customs Clearance services in Santiago de Chile Airport (SCL).

What kind of parcels are possible for delivery?

All parcels for physical persons as a B2C e-commerce are possible for delivery (excepting of forbidden goods). All parcels up to tax free limitation (look question "What is the Duties free limit in Сhile") clasiffied as for private usage can be delivered. All parcels that are identified for the recipient with personal data (Name, Address, Contact details, description of the goods, confirmation of the goods cost) can be delivered.

When the parcels cannot be delivered?

List of exceptions, applies for barcoded items:
● if the barcode is unscannable or absent;
● if the external package is damaged;
● if the address label is unreadable;
● if there are weight differences (item level weight check is made if receptacle has a weight difference);
● if parcels contain forbidden or dangerous goods;
● if labels are marked incorrectly
● in case of mixed bags (not agreed with MEEST)

All exceptions will be communicated within 24 hours by shipments after occurrence. Pictures to proof the situation will be provided. Solution shall be found on consultation by both parties.

If the description of the goods DOES NOT correspond to the content of the parcel, if there is declaration issues from customs agents or shipment contain Prohibited items, the customs control has the right to immediately assign the status of "To distruction" without any litigation of reasons.
Meest will notify by Phone Call or SMS of such extremely circumstances.

Goods from abroad are liable to be confiscated if the sender has divided them up into two or more international
postal items in order to avoid payment of all or part of the charges due for their importation or take improper advantage of
the Regime de Tributação Simplificada - RTS (simplified rate system).

All exceptions will be communicated within 24 hours by shipments after occurrence. Pictures to proof the situation will be provided. Solution shall be found on consultation by both parties.

Where I can track my parcel and see the status of delivery?

Information on the status of mail items is entered into Information System. To ensure on-line access to the information on mail items status, shall be used the following link:
Meest China also integrated with 17Track information System

What happened, if the parcel is not delivered?

All returns will be sent and processed in HUB of MEEST in Santiago de Chile Airport (SCL).

By the default process, the Customer will be informed within 30 days and provided for TRACKED items list.

Meest China will be automatically destroyed all parcels after the expiration of the free storage period.

If the Customer does not agree with the default process of the destroy, it should contact MEEST account manager for further information about other returns handling solutions.

Is it possible to make the retrun of parcels?

Undelivered parcels can be returned under the request of the Sender. Meest China reports and send the list of parcels for the Sender. The Sender is obliged to confirm which service it prefer: return or destroy of undelivered parcels. Parcels may be to the return address in the following events:
● upon expiration of retention period;
● upon Sender’s written request;
● due to the Addressee’s non-availability;
● upon Addressee’s written refusal;
● due to Addressee’s death;
● due to incorrect address.

What is SLA and delivery time after Customs Clrearance in CMN?

Standard delivery term after Customs Clearance depends on quality and accuracy of information on the parcel.
Meest China cover all territory of Brazil.

Standard delivery terms all around Chile is 3-9 days.

For remount areas (remote villages and towns) is 7-15 days.

Where do you pick-up all parcels to deliver to Chile?

Meest China has its own Sorting Center and warehouse in China. Address: 105, Huajia Pilot Industrial Park, No. 45, Zhong'er Road, ZhongCun town, PanYu district, GuangZhou

Where I can ask questions and have support for any information?

Meest China has the Customer Service department in China. You can contract free to your manager or Customer Service and receive any detailed information. Contacts.

What is the price for delivery from China to Brazil?

Please find Tariffs and Services from China to Chile . Services and Tariffs